FAQ

Before buying

Yes, as long as it’s always on and connected to a modem that has an Ethernet port. If you are planning to have Ngenic Tune in your summerhouse you first need to get Internet access there.

Check if your heating system is compatible by clicking here. If it turns out that your system is not compatible you can always email us and we will try to add support.

You need a compatible heating system, an Internet connection and a computer with a web browser or a smartphone running iOS or Android. It is also possible to control Ngenic Tune via the built-in web browser if you have a smartphone with Windows Phone.

No, Ngenic Tune communicates via its own radio. Therefore you only need an Ethernet cable from your modem or router to our gateway for the service to work.

Yes, your indoor sensor today is probably not wireless. It also doesn’t measure your sunlight which makes it incompatible with Ngenic Tune. Ngenic Tune is not only an indoor sensor but will optimize your heating system for your specific house using historic data.

Currently no, since there is a lot of limitations with apartments that needs to be worked out. For now Ngenic Tune is built for villas and summerhouses that has an Internet connection and a water-based heating system.

Shop

You get three white boxes and an app. That’s the most import part. In addition to those you also get som extra equipment like a pair of pliers, batteries in the boxes, a paperclip if you need to do a reset, an identification tool to make the installation easier, an Ethernet cable, a reset kit and a Y-cable. Domestic shipping within Sweden is also included.

We do offer two alternative price models, either 2495 SEK and then a monthly fee of 49 SEK per month as long as you want to use the service. No binding period. Or a one-time payment of 4 995 SEK and the full system is yours without any monthly fees.

We always offer a 30 day free trail. We also will pay for the return shipping if you’re not satisfied. Contact us at support@ngenic.se and we fix it.

Installation

Ngenic Tune is an easily installed “plug-n-play” system. We have an interactive guide that you use when installing and that confirms to you when the boxes have contact with the server. It takes about 15 minutes to install and get the system up and running. If you don’t want to install by yourself we do offer installation in some areas at a cost of 995 SEK.

A Phillips screwdriver to put up the indoor sensor on the wall. You also need a pair of pliers to cut the cable to the outdoor sensor. A pair of pliers is included in the delivery.

Yes, that is the method we use to connect to your heating system. Instead of you needing to open up the entire heating system we have solved in this easy and quick way. Therefore it’s also really simple to reset if you would like to stop using Ngenic Tune.

Since Ngenic Tune uses the outdoor sensor cable to connect to the heating system, it doesn’t directly affect your heating system and not your warranty either.

Your heating system can not break because of Ngenic Tune, since your heating system is not affected directly by the system but by the outdoor sensor cable. It has also been shown that Ngenic Tune can be useful to find faults in the heating system that can be hard to detect otherwise.

Send an email to us at support@ngenic.se and we will help you find a solution. If you rather would like to order an installation you can use the same email address to get in touch with us.

At the moment we offer installations in and around Uppsala and Stockholm Norrort. The price is 995 SEK.

Automatic control

Ngenic Tune controls your heating by adjusting the outdoor temperature your heating system is measuring, so that it sees another temperature than it actually is. On some heating systems this value will be shown on the display.

The system can not use several indoor sensors for control at the same time, but it can be a good idea to have several indoor sensors to have an overview of the temperature in different parts of the house, and also to be able to test which room to control the temperature from. The reason for that Ngenic Tune only can control the heating system using one indoor sensor at a time is because we only control the central heating in the house.

We control using a number of parameters, for example local parameters like:

  • Indoor temperature
  • Outdoor temperature
  • Solar insolation
  • The heating dynamics of the house
  • The heating dynamics of the heating system

We also use different types of external data, for example if you use spot price adaptation we collect the prices in your price area. There are also other energy system parameters we work with in order to make sure that everyone can contribute in the adjustment to a more renewable and energy effective planet.

If our indoor sensor is placed close to your fireplace, Ngenic Tune will react on the rising temperature and lower the heat from the heating system. Different customers want Ngenic Tune to react differently on the temperature change. If you don’t want the heating system to lower its heat output, you can place the indoor sensor further away from the fireplace. A reason for this is that it otherwise could become to cold in rooms that are far away from the the fireplace.

Another way to solve it is to temporarily turn up the set temperature in the mobile app.

Ngenic Tune works well with floor heating and can also be used in houses that for example has floor heating on the bottom floor and radiators on the top floor. Since the floor heating in most cases are controlled by multiple wireless termostats you should make sure to turn them up a bit if they’re close to where the indoor sensor is placed. After that you might also need to turn them up in some of the other rooms. The easiest way is to try different settings and let them stay like that for a couple of days. The easiest way to explain it is that Ngenic Tune controls the heating of the house as a whole while the termostats control the house on a room to room basis.

By activating spot price adaptation Ngenic Tune will try to make your heat system use more electricity when the price is low and use less when the price is high. You still don’t need to impact your comfort since the difference is so small, but you will see a difference in your wallet. This requires you to have a price-per-hour agreement with your energy provider.

How consistent the temperature gets after you have installed Ngenic Tune - and how much energy you will save - depends on your house.

The more consistent your temperature gets the more money you will save, and the more we know about your house the better the prognosis of your actual energy saving will be. After you have installed Ngenic Tune you will have the possibility to give us more information about your house inside the mobile app.